About Us
VoicePath services and sells most types of business phones, to both small and large businesses.
We are the largest certified dealer in Durham region for Avaya, Nortel and Panasonic. We also provide a full line of uninterruptible power systems to avoid damage or downtime to telephone and computer systems.
During a time when the world is so disconnected - You can count on VoicePath to keep you connected
Voicepath is a full service systems integrator. We have the in-house resources and expertise to engineer, support and service complete end-to-end business solutions. Technology is only as good as the organization that is implementing it and the comprehensive value added business applications that have been engineered around it.
Our Professional Services team uses proven methodologies in analyzing your business needs, engineering custom applications and integrating comprehensive business solutions.
Joe Hozjan
Joe Hozjan is President of VoicePath with 40 plus years of experience in the telecom industry. Voice Path will serve not only traditional telephone needs, but also the new generation of VOIP telephones. Through a major investment in training, staff and inventory, he has created a company that is certified by the major telecom firms in the world: Avaya-Nortel and Panasonic. He is proud to provide to his home community an organization trained and familiar with local realities. Joe Hozjan is a member of the Whitby Chamber Of Commerce and the Rotary Club.
Derek Fulton
Derek Fulton is the Site Foreman/Installation Manager. Derek has run installations for over 30 years. His attention to detail and neatness is second to none. Derek has spent many years on work overseas, installing 63 of the largest Canadian Embassy’s around the world. He has extensive knowledge and certification in Data and Cabling and its infrastructures , including Cat 5E and Cat 6 Certificates from Panduit, Hubble and Nordex. Derek and his crew will ensure that the Cable Network is installed to specifications, and is also pleasing to the eye.
Ryan Handley
Ryan is the head of technical services at Voicepath. Ryan has had many years of experience in the Telephony industry from his years at Bell Canada. Ryan holds an Advanced Diploma in Computer Systems Technology. His team ensures that your system, no matter the size or how complex, is set up correctly and on time. With the level of technology available from VoicePath you need the professional touch.
Customer Service
Laura and Sandra operate within the Operations team, from taking service calls from clients, scheduling technicians and planning equipment delivery, your order is in good hands. Training on new systems and headsets, and any fine tuning are looked after by this elite team.
Our Technicians
Our Technicians are system engineers and are also certified by Avaya, Panasonic and Nortel to install and maintain telephony equipment. At VoicePath we call them “installers with laptops”. This is because with any VOIP installation, every member of the company spends hours on their laptops. They check, reconfigure, or tailor an installation on their computers. Similarly they do preventative diagnostic work and are able to locate a problem by this method. With the technology we use today most service calls and changes can be done remotely.
Think Twice - Before Replacing Nortel Office Telephones
The closing of Nortel has attracted sellers of office telephones offering to replace your Nortel System with expensive alternative products. We are experienced in maximizing your investment in Nortel and easing a transition over time. VoicePath has long been certified on the Nortel products line. We offer maintenance contracts for all Nortel Systems.
With over 40 years experience in telecom, VoicePath has won many awards as the best telecom company in Durham. Before making a change, think twice and give us a call to review the options we can offer your firm. We offer voice and data cable networks, headsets, battery backup systems and surge protection devices.
The Benefits of Certification
Telephones are becoming more sophisticated. Customers are expecting no telephone interruptions. Equipment manufacturers are requiring higher standards of training and inventory support to protect warranties and reputations. The result is high and growing standards demanded for the certification of dealers such as VoicePath Convergence Group.
If there is a problem with either software or hardware, if a specialized engineer or technician is required to supplement the dealer, only an accredited dealer can receive the required support.
All telephone equipment is tested prior to shipping to the dealer. If it is defective or becomes defective in unusual circumstances, it is replaced without charge from the manufacturer. In the grey market, one is facing potentially untested equipment putting in jeopardy the functioning of the telephone system as well as legal issues about unauthorized infringement of intellectual property rights, and pirating of licenses.
Warranties and licenses are available only from authorized dealers as recognized by telephone equipment manufacturers. They are non transferable.
As telephones are becoming more sophisticated, manufacturers have developed measures to make upgrades seamless and cost effective. There is little long-term value to buy a cheap Edsel-like telephone system, with much to consider in buying compatible equipment as needed, and trading in existing equipment that has value.
Current telephone technology combine voice and data on one line. This is possible because voice can now digitized. The result is a dramatic increase in benefits to a company from the telephone including no long distance charges, (use the Internet) and far better internal and external communications because the data on one’s computer can be sent over hard or soft phones that are either fixed or mobile. Telephone manufacturers feel that the digitization of telephones will soon allow telephones to match the contribution of computers to business success. If one is putting more and more of their eggs in one basket to increase efficiencies and communications, it is prudent to deal with someone who is approved to deal with baskets. In business we all deal with basket cases, but that should never apply to your telephone system, the lifeblood of a company.
