Maintenance Services

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Maintenance is often taken for granted, we feel differently. We have built our reputation on providing our customers, both large and small, with professional corrective maintenance services. Our total service team environment, ensures that the technician responding to your problem has the support of the entire organization behind them. We are able to maintain our much coveted competitive position through our investments in our people, our processes and our infrastructure such as:

  • Parts Inventory - we maintain a large inventory of new and refurbished parts to ensure we are able to meet and exceed our contractual obligations to our clients, to ensure our technicians are able to resolve the problem on the first visit
  • In-house Repair Centre - a fully staffed and equipped repair centre means we are quickly able to return defective parts back into inventory, thereby reducing costs, maintaining quality and ensuring we have control of the parts on the shelf when needed
  • Hot Spares - we are proud of the large Hot Spare contingency continually running and available for the technicians to use for testing, or for complete replacement should a catastrophic disaster occur
  • In-house Refurbishment Centre - this area focuses on returning used equipment back to an almost as good as new condition. We offer refurbished equipment from telephone sets to complete systems at a fraction of the cost
  • Training and Certifications - our strongest asset is our people and their ability to do the job required in the most professional and effective manner. All our support staff receive continual training and certification, even before new products are released through to mainstream core products