General Services

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Initial Site Survey

The ideal situation is for one of our cabling engineers to be part of your planning process. They are available to discuss your plans before you hit the drawing table and can assess your business needs and make preliminary recommendations.

Cabling

Looking to have additional voice and data jacks installed in your existing office? Moving to a new location and need someone to install the voice and data jacks? Voice Path Convergence Group's Certified Technicians can be brought in at any stage of the way, and network your telephone and/or computer systems. No matter what type of cabling is required, Cat3; Cat5; Cat5e or Cat6; we are your Network Cabling Solution Provider.

Planning & Design

Like an electrician who determines where you are going to have lights by the location of where there are outlets and wiring. Like a plumber who determines where you are going to have a toilet or sink by the location of where there is water running to. Our technicians ensure that not only are your present voice and data cabling requirements being looked after; but recommendations on future locations can be addressed now. By having the foresight to address these concerns now; cost savings can be realized by planning in advance.

Installation

Having cabling installed by a non-certified/non-authorized technician may result on cost-savings in the short term; but will end up costing more money and headaches long-term. Our technicians have been factory-trained by the leaders in the telecommunications and cabling industry; and are forced to follow stringent guidelines. This attention to detail again ensure that your voice and data cabling needs have been handled professionally, and will bring you years of trouble-free operation.

Certification

Voice Path is an Authorized dealer for Nortel; Avaya; and Hubbell. By entrusting your voice and data requirements to an Authorized dealer, this ensures that you can take advantage of the latest technologies; your equipment will have the latest software; and you can be safe in knowing that your equipment has the backing of the largest companies in our Industry.

Project Management

Project Management is the cornerstone to the success of any implementation. Our professional Project Managers are engaged at the time of project acceptance. The Project Manager first reviews the project scope, identifies resources needed by both the customer and Voice Path, and identifies the time commitment requried by both parties. The project management process also defines the project schedule, performs site reviews, and provides weekly status reporting on all activies during the project implementation. The Project Manager becomes your single point of contact through the complete implementation process.

Telephone/Voicemail Systems

Nortel and Avaya are the two recognized leaders in our indsutry. Nortel; based in Ontario; began back in 1913 as Northern Electric; but has evolved over the years into what it is today. Avaya; based in Basking Ridge, New Jersey; was spunf off from Lucent Technologies in 2000; but began back in the early 1900's as A.T. and T. Today, you will find their products on the desks of over 85% of the Fortune 500 companies. Whether your scenario is a 3 user, single-site location or a multi-national company with locations on 3 continents and over 2000 users; Voice Path can show you the right solution for your company. We are the only authorized Dealers for the Durham area and have been named the best telephone company by the Durham Business Times for years 2004 through 2008 for Service Excellence.

System Training

Training should never be an afterthought, but included as part of any complete implementation project. We provide instructor led training for all products we provide. In the cases where the student requires highly specialized technical training, we will partner with the manufacturer to ensure the very best opportunity to master the technology. Training can range from a short 1-hour tutorial on the product features, a more comprehensive hands on orientation, all the way through to extensive multi-day technical classroom sessions. Our dedicated instructors are continually updating their skills on new products and releases, to maintain our competitive edge, and ensure we are able to deliver the most effective learning experience for your staff.

Computer Integration Services

  • Network and IT infrastructure design / implementation / troubleshooting (wired/wireless and emerging technologies)
  • IT infrastructure auditing and best practice recommendations
  • Network cable installation
  • Proactive IT maintenance and monitoring
  • Microsoft ® server, Exchange and SharePoint implementation and support
  • VMware / data redundancy implementations
  • Linux server implementation and support
  • Dedicated account manager and primary assigned technicians
  • One point of contact for all IT questions and needs

 

Please contact us for more info.