IP Office Systems
Avaya IP Office Systems
IP Office is a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.
IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.
At Avaya, our guiding principle is that customers should be supported in migrating to IP telephony at their own pace, following their own path. Our clients can use a mix of digital, analog,IP, and SIPtechnology and still take advantage of all the applications that convergence provides.
IP Office addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified applications to deliver intelligent communications to your users and customers. This small office IP phone systemsimplifies processes, and streamlines the information exchange within systems to create simple and effective communication experiences.
The IP Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phoneshave been specifically designed to work with IP Office and provide small and medium enterprises with a choice of solutions to meet business efficiency and customer service requirements.
The IP Office 500 solutions can be expanded through the use of expansion modules.
Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.
The IP Office 500 communication solution can scale up to384 telephones and 8 T1/E1 trunks.
IP Office 500
Supports 12 expansion modules providing a combination of up to384 analog, digital,IP, and 3rd party SIPtelephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240 E1 channels). Optionally, SIP trunks are also supported.
The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). There are a variety of User Solutions designed to boost productivity regardless of where they are located - in the office,home telecommuter, or an on-the-go associate.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.
Key Features & Benefits
Avaya IP Office conferencing applications provide a private audio-conference bridge for communicating with a large number of people.The IP Office 128 party conferencing capability supports up to64 participants on a single conference call (or combinations thereof). Multiple conferences can take place simultaneously. With the Meet-me Conferencing Bridge a PIN number can be added for more secure conferences, requiring participants to input a code before entering the call.
IP Office offers IP Office Essential Edition and IP Office Preferred Editionmessagingapplicationsdesigned to meet the needs of the business.Both offerautomated attendant, voicemail, and unified messaging; while IP Office Preferred Edition provides forthe ability to record conversations, e-mail reading, fax routing, Integrated Voice Response (IVR), text-to-speech (TTS), centralized voicemail, and networked messaging.
Multi-Site Option provides the ability tolinkmultiple IP Office systems via a standard data network, providing feature transparency and advanced applications such as centralized voice messaging.
Computer Telephony Integration (CTI)
CTI allows users to access information in company databases during phone calls. A services representative can automatically receive detailed customer information in a screen-pop on their PC when a customer calls. Employees can also control their phone via a familiar GUI. CTI is based on the Telephone Applications Programming Interface standard, which supports Microsoft Windows applications such as Microsoft Outlook.
IP Office Manager System Administration Tool
IP Office Manager is the system administration tool.Using a Windows Graphical User Interface, Manager provides an intuitive interface for installation, configuration and subsequent moves, additions, and changes.
Remote Hot Desking
With Multi-Site Option, Hot Desking is the ability for a user on one IP Office system to log into any telephone (analog, digital, or IP) on another IP Office system within the IP Office network.
SIP allows IP Office users to take advantage of new telephony services being offered by Internet Telephony Service Providers.